The Influence Of The Color Difference Of The Vamp Is Beautiful &Nbsp; 12315, Conciliation The Business Refund.
New buy
leather shoes
After wearing it for a period of time, it was found that the color difference between two upper surfaces affected the wearing effect.
After the mediation of the staff of the 12315 consumer complaints and complaints Center recently, businesses give a full refund.
In October 5th, Ms. Wu spent 430 yuan on a shopping mall in a downtown shopping mall.
Brand shoes
A pair.
Soon, Miss Wu found that the shoes on the feet appeared obvious color difference on the surface, and negotiated with the shopping malls, but the same model and the same size leather shoes were sold out. The price of the other styles of shoes selected was higher than the original purchase price of 199 yuan.
Wu believes that the color difference of the vamp is a quality problem, and the price difference should be borne by the shopping center, otherwise, the shoes should be returned.
The two sides failed to negotiate, Ms. Wu then asked for help from the city 12315.
The central staff looked at the physical objects and found that there was indeed a chromatic aberration between the two vamp. According to the "Three Guarantees" regulation of the footwear commodities, in the period of validity of the "Three Guarantees", if the operators who met the replacement conditions were required to return the goods without the same model and the same specifications, consumers would not be willing to exchange other models and specifications, the operator should give a one-time refund at the original price.
Therefore, the center believes that stores should give consumers a full refund.
Finally, after communicating with dealers, the mall agreed to refund Ms. Wu.
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