4000 More Leather Shoes Wear Out In A Week?

Consumer Association mediation: maintenance costs halved, giving a free maintenance.

If consumers encounter disputes over the consumption of leather shoes, how should they protect their rights? Recently, Mr. Gao has encountered such a thing.

High priced leather shoes are offline in less than a week.

This week, Wen River Industrial and commercial office in Guangling district received a complaint about the quality of leather shoes.

Recently, Mr. Gao bought a pair of Dupont shoes at a shop in Yangzhou, worth 4206 yuan, and he could not continue wearing them for several days.

"After less than a week, the shoes are out of line, and the skin is obviously damaged, so it can no longer be worn out."

Mr. Gao believes that this is because the quality of the problem, we found the store to solve the problem.

However, the staff of the store said that the derailment and breakage of the leather shoes could be caused by human use, and could not be regarded as a quality problem, so they refused to repair and compensate them.

Shop maintenance costs are halved and free maintenance.

After receiving the complaint, the industry and commerce personnel investigated and confirmed that the consumer's reflection was basically true.

Among them, there are major differences in the quality of leather shoes.

Businessmen believe that the derailment and breakage of leather shoes is caused by improper wearing of Mr. Gao after purchase, while consumers insist that improper use should be the quality of leather shoes.

When the two sides are deadlocked,

People contacted the shoe manufacturer through the store, reflecting the demands of consumers.

After many mediation, the manufacturer agreed to replace the two pieces of leather at the damaged place, and the maintenance cost was reduced by half by 1200 yuan. At the same time, a free leather shoes maintenance was given.

Mr. Gao expressed his satisfaction with the handling.